Operational Excellence

At Sasken, ‘Operational Excellence’ is achieving industry leading benchmarks across quality, time and cost dimensions for all functions and achieving  continuous improvement in each of these dimensions

A Culture of Quality

Quality drives everything that we do – from technology to processes to human resource practices. Backed by ISO 9001 and TL9000 certification, Sasken constantly seeks to raise the bar on quality by introducing novel concepts and stringent controls. Our commitment to environment and information security is highlighted by our ISO 14001 and ISO 27001 certifications.

Sasken Management System (SMS) provides a policy and process framework that enables common way of working, best practices sharing, reuse and continuous improvement in all areas of our work. A team of relevant experts in each area formulate and continuously improve our processes and enable us to deliver quality results in all areas.
Our deliverables are assessed for quality through a proprietary

Sasken Quality Index (SQI) We recognize the importance of Project Management in successfully delivering to our customers and have our internal Project Management Office (PMO) focused on successful execution of projects/programs and Sasken Project Management Academy focused on providing learning opportunities for our project managers.

KenLinQ is a system that enables engagement with our stakeholders. Customer Satisfaction surveys other feedback mechanisms are part of this.

Sasken Quality, Information Security And Environment Policy

Sasken Management along with all Sasians is committed to define, implement and continuously improve quality, information security and environment management systems spanning products and services


Sasken’s Quality philosophy stems from its Vision: “To be a global leader in R&D services by being the partner of choice for customers through superior offerings and operational excellence while being the employer of choice” To uphold the highest levels of Customer Centricity and ensuring that customers stay competitive at all times, Sasken has established the following tenets:

  • Best-in-class systems and processes enabling faster, superior and cost effective solutions
  • People first approach ensuring we hire, retain and continuously develop our talent pool
  • Lean and agile methodologies to ensure the best response time and throughput
  • Supportive environment to promote a culture of innovation
  • Integrity and respect for individual to foster an environment of trust and collaboration
  • Collaboration with supply chain ensuring adherence to Sasken quality processes

Information Security

  • Establish, maintain and continuously improve Information Security systems by ensuring confidentiality, integrity and availability of information assets belonging to Company, its customers, partners and suppliers as per the Sasken Risk Assessment Framework
  • Take into account Business and Legal or regulatory requirements and contractual security obligations, as appropriate, periodically


  • Continuously strive for pollution prevention and environmental performance improvements
  • Comply with all applicable legal, health, safety and other requirements while demonstrating corporate citizenship on an ongoing basis

For more details please write to marketing@sasken.com