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Enabling global retailers and retail ISVs to provide superior in-store brand experiences and personalized customer service
Though e-commerce accounts for only 8.1 percent of the total retail revenue, the growth has been rapid in this space. Market reports suggest that while the market share of retailers is fairly huge, the stores with differentiated value offerings are witnessing better growth.
With consumers looking to save time, e-commerce platforms are gaining a significant edge over traditional retailers. The former offers recommendations based on browsing behavior, saved payments, one-day delivery, etc. by using the customer’s data. Yet, consumers like the ‘shopping experience’. The in-store experience of touching, feeling and buying something is expensive for an e-commerce store to create.
Thus, this is compelling brick and mortar stores to compete aggressively with e-commerce players by using technology to provide superior in-store brand experiences and personalized customer service. It has become crucial for them to engage with their customers even in post-purchase stages to strengthen customer relationships, drive profitable growth and build competitive advantage.
Enabling customer engagement for a multi-billion sports shoe brand
Enabling customer engagement for a North American shirts brand
Real time merchandize visibility solution for an ISV
Customer identification and personalized offers for hospitality segment
Smart packaging solution to protect high value items such as antiques, perfumes, and liquor
Assortment and allocation optimization for US apparel retailer
Coupon program for top US retailer to promote associated cross sell items
Crowd sourced prediction of future designs for a leading apparel retailer
Application development and maintenance services for a real time merchandize visibility solution provider
M-Commerce application for a world leading CPG brand
Store inventory and visibility solution for a Gartner MQ leader in retail software
Tablet clienteling solution for a Gartner MQ leader in retail software
Digital enablement station for a leading player in RFID inlay manufacturing
M-POS solution for a global IT player
Video surveillance solution – MM component for a leading NA retailer