Enabled Business Continuity and Sustained Service Levels For Leading American Industrial OEM

Success Stories

Enabled Business Continuity and Sustained Service Levels For Leading American Industrial OEM
Customer: Leading American Industrial OEM

Scope: Sasken met customer requirements for setting up and providing of 24x7 L2 Support for Telematics offboard applications, Fleet Management Systems, Subscription Management portals and Data Visualization applications.

Engagement: 

  • Setup Application monitoring using Azure Application Insight. Multiple customer written scripts are also used for monitoring.
  • Updating the knowledge base and keep it up-to-date
  • SLA based engagement with first response time of 5 mins for a P1 incident
  • Monitoring of site availability, CPU, Disk, Memory, Traffic, Application Specific Monitoring, Custom Metrics

Impact:

  • Introduced real time monitoring through Application Insight
  • Implemented web-check to improve application availability
  • Improved response time for tickets @ 100%

Increased consensus with other business line to offload