Scope: Sasken met customer requirements for setting up and providing of 24x7 L2 Support for Telematics offboard applications, Fleet Management Systems, Subscription Management portals and Data Visualization applications.
Engagement:
- Setup Application monitoring using Azure Application Insight. Multiple customer written scripts are also used for monitoring.
- Updating the knowledge base and keep it up-to-date
- SLA based engagement with first response time of 5 mins for a P1 incident
- Monitoring of site availability, CPU, Disk, Memory, Traffic, Application Specific Monitoring, Custom Metrics
Impact:
- Introduced real time monitoring through Application Insight
- Implemented web-check to improve application availability
- Improved response time for tickets @ 100%
Increased consensus with other business line to offload