Enabled Business Continuity And Sustained Service Levels
Customer:Leading American Industrial OEM
Scope: Sasken met customer requirements for setting up and providing of 24x7 L2 Support for Telematics offboard applications, Fleet Management Systems, Subscription Management portals and Data Visualization applications.
Setup Application monitoring using Azure Application Insight. Multiple customer written scripts are also used for monitoring.
Updating the knowledge base and keep it up-to-date
SLA based engagement with first response time of 5 mins for a P1 incident
Monitoring of site availability, CPU, Disk, Memory, Traffic, Application Specific Monitoring, Custom Metrics
Introduced real time monitoring through Application Insight
Implemented web-check to improve application availability
Improved response time for tickets @ 100%
Increased consensus with other business line to offload
Sasken is a specialist in Product Engineering and Digital Transformation providing concept-to-market, chip-to-cognition R&D services to global leaders in Semiconductor, Automotive, Industrials, Smart Devices & Wearables, Enterprise Grade Devices, Satcom and Transportation industries.
Sasken Technologies Ltd 139/25, Ring Road, Domlur, Bengaluru 560071, India CIN# L72100KA1989PLC014226