In-store App for Retail store Associate

Success Stories

In-store App for Retail store Associate
Customer:
Ruggedized device manufacturer for enterprise usage

Scope

Development of in-store application that helps the store associate to be well informed about the incoming customer based on the social media check-ins such as Foursquare or Facebook

Solution

  • Hybrid solution involving Rhomobile suite, jQuerymobile, HTML5 and CSS3
  • Android Tablet client supporting following features
    • Customer check-in list view (via Foursquare, Facebook)
    • Admin portal for adding retail stores and provisioning
    • Customer purchase history view
    • Customer profile
  • In-store/User Management  server hosted on AWS cloud – used AWS technologies EC2, S3 and auto-scaling

Impact

Enabled the store associate to improve customer service and increase the top-line

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